Nancy Dixon is a researcher and consultant who focuses on the people side of knowledge management.
Nancy is a good friend and we are working closely together along with John Hovell to develop the concept of Conversational Leadership.
Sharing Tacit Knowledge – the story about Xerox Copy Repair Technicians | Nancy DixonOur most effective knowledge management tool is conversation.
The words we choose, the questions we ask, and the metaphors we use to explain ourselves are what determine our success in creating new knowledge as well as sharing that knowledge with each other.
Posts: Nancy Dixon (4)
Quotations: Nancy Dixon (1)
- Collective Sense-making The Knowledge Café is a powerful collective sense-making tool
- Learn by Talking When speaking we organize cognitively what we know
- Sharing Knowledge Through Conversation Knowledge isn't there the way ore is buried
- Speak with Less Conviction Speaking with conviction inhibits learning
Quotations: Nancy Dixon (1)
Tags: conversation (188) | conversational leadership (50) | dialogue (84) | knowledge management (66) | Nancy Dixon (13)
Image Credits: Midjourney
(Public Domain)This page is part of a blook on Conversational Leadership. It is one of several pages that provides a profile of a person who has influenced my thinking on the subject. Parts of this book have restricted access. You may browse the pages open to you, but you will need to register and be approved before you can login and access the full site.
Conversational Leadership Workshop
In-person, 7–11 September 2026
Warbrook House, Hampshire, UK
In-person, 7–11 September 2026
Warbrook House, Hampshire, UK
We are living and working in conditions of uncertainty, complexity, and rapid change. This week-long workshop with David Gurteen and John Hovell offers a space to practise Conversational Leadership as a shared, lived experience.